Urgent Care & Emergency Services
Our Emergency/Urgent Care Department is staffed 24 hours day, 7 days a week by an in-house Emergency Room physician and highly qualified, specialty trained nursing staff.
The department is a nine-bed unit that includes two Trauma/Cardiac rooms, an Orthopedic room, and six general treatment rooms. Our department utilizes the latest technology and provides personalized care by dedicated professionals who will make every attempt to make your visit as comfortable as possible.
If you require a higher level of care, our mission is to stabilize your medical condition and arrange transfer to the appropriate referral hospital. We utilize several helicopter and ambulance services to transfer patients when needed.
Our Urgent Care is located within the Emergency Department and is open from 6:00 am to 10:00 pm, seven days a week. This service does not require an appointment.
Frequently Asked Questions:
Q: How much does it cost?
A: Our clinical staff will determine the level of care (Urgent versus Emergency) that is most appropriate for your condition. It is also important to know that Emergency Room/Urgent Care charges will include a physician fee, a facility charge and a charge for any other tests or procedures that were conducted.
Q: How long will I have to wait to see a physician?
A: Emergency Room patients are always seen first and our goal is to see every Urgent Care patient as quickly as possible. If your condition changes or your symptoms become severe, please ask to speak to a nurse. There are times when Emergency Care patient volumes may increase, causing wait times to lengthen. We do monitor wait times and make every effort to ensure a speedy visit.
Q: When I try to check in, I get sent to see the nurse and then back to the Registration Department. Why is this?
A: An assessment and priority assignment by medical personnel is completed prior to registration. An assessment is important to make sure that any serious medical conditions are identified prior to completing the registration process
Q: What is Urgent Care?
A: Urgent Care is defined as care that is needed for a "bothersome” illness or injury, such as minor coughs, colds, or sprains. The injury or illness is not life threatening and waiting for care will not cause a significant risk to the patient. Urgent Care hours are 6:00 am to 10:00 pm, seven days a week.
Q: I came to be seen in Urgent Care but my bill came back with Emergency Services billing?
A: Your status is dependent on your medical condition and the physician’s examination. Not all services are provided under Urgent Care billing. Please review the prior question for the definition of Urgent Care.
Q: I wish to talk to someone regarding the care I received at TMH. Who do I contact?
A: We are always looking to improve our services, feedback regarding your visit, suggestions for improvement, services you wish were offered, along with any positive/negative comments regarding services provided. If you are not comfortable filling out the survey provided at the end of our visit or wish to speak with someone directly, please select one of the following options:
Option 1: Contact the Emergency/Urgent Care Coordinator at 608-374-0239 or at firstname.lastname@example.org.
Option 2: Complete the Concern/Comment form and either:
- e-mail to email@example.com, or
- fax to (608) 374-0289, or
- mail to Tomah Memorial Hospital, Quality/Compliance, 321 Butts Avenue, Tomah, WI 54660
Option 3: Call the Patient Representative directly at (608) 374-0304.
Option 4: Contact the Division of Quality Assurance , P.O. Box 2969, Madison, WI 53701-2969, telephone number (608) 266-8481